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Freshdesk

Category : ProductivityVersion: 8.8.3

Size：62.00MOS : Android 5.1 or later

Update：Dec 24,2024

4.5

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Application Description

The Freshdesk mobile app: Your all-in-one solution for superior on-the-go customer support. Liberate yourself from your desk and keep your clients happy with the Freshdesk Android application. Effortlessly manage customer inquiries across multiple channels, responding directly from your phone. Freshdesk, the leading online customer support software from Freshworks Inc., provides seamless support via email, phone, chat, Facebook, Twitter, and your website. Access all tickets, prioritize urgent issues, assign agents, update ticket statuses, automate routine tasks with a single click, delete tickets, block spam, track time spent on each ticket, and receive instant push notifications. Download now and deliver exceptional customer service anytime, anywhere.

Key App Features:

At-a-Glance Dashboard: Quickly review your helpdesk by accessing all assigned tickets. This provides a comprehensive view of all customer requests and problems.
Prioritized Ticket Handling: Prioritize urgent tickets using filters before responding, ensuring efficient management of high-priority concerns.
Streamlined Support Management: Efficiently manage your support system by setting priorities, assigning agents, and modifying ticket statuses. This maintains clear oversight of customer inquiries and ensures smooth support workflows.
One-Touch Automation: Simplify routine tasks with one-click automated workflows, allowing for rapid and effortless responses to customer inquiries. This saves valuable time and enhances customer satisfaction.
Effective Ticket Management: Delete tickets and block spam directly from your phone, maintaining a clean helpdesk and prioritizing genuine customer issues.
Precise Time Tracking: Log time spent on each ticket for accurate tracking and management of customer support efforts. This aids in analyzing agent productivity and optimizing response times.

In Conclusion:

The Freshdesk Android app delivers a comprehensive suite of features for providing outstanding customer service on the go. Its ability to manage inquiries from diverse channels, prioritize tickets, streamline actions, efficiently manage support, and track time spent on each ticket ensures prompt and effective customer support. By utilizing the Freshdesk app, businesses can significantly improve their customer support processes and cultivate high levels of customer satisfaction.

Productivity